Frequently Asked Questions

1.How to Search the Products from website (Promotopgift.com)?

By keyword, a keyword can be any characteristics of the item. Usually adjectives make great keywords.

For example, if you searching for a ,Wireless Charging Mouse Pad "Wireless Charging Mouse Pad" would be a keyword. Similarly, if you are looking for a silicon nurse watch, "silicone" and "nurse watch" would be a keyword.

If you just list several words in the keyword field, the search engine will return products that match all of the specified words.

If you know the item number, search item number"19071844"the product will come out.

To search for a specific phrase, enclose the phrase in double quotes (e.g., "color changing").

In the search results will be divided into two columns: "product result" and "news result".

If through our search engine, you really can not find your favorite products, then you can let us know by

e-mail (contact@promotopgift.com) the sales staff, along with product names, pictures, and detailed description. We will in the shortest time possible answer to your satisfaction.  

2.Can I contact to you online ?

Sure. online chatting by WhatsApp(0086 135 7515 7170) is convenient and efficient. We are a reliable business and we provide quality products and services.

Anyone, anywhere, are welcome to use our website to initiate inquiries,  Give it a try and see how much convenience and pleasure you will get from online business. you will find that doing business through our website is so amazing! 

3.Can we customized logo printed on the products or package?

Sure,customized logo acceptable and you can send layout to us by email(promotopgift.com) or by WhatsApp (0086 135 7515 7170) in PDF or AI format 

4.Do you provide OEM or ODM Services?

Yes,we provide both services if the quantities reach to our MOQ.

Each product has different MOQ ,please contact with us by email:contact@promotopgift.com 

5.What's the Minimum Order Quatity?

MOQ is different from different items, more quantites for better price.

Example for Wireless Charging Mouse Pad is 100pcs if customized logo, if don't need print your own logo 20~50pcs would be ok 

6.May I get the quality sample ?

Samples will be free if total product value under 5 dollars and shipping cost is undertake by buyer.

If total value is more than 5 dollars ,we will charge sample cost and shipping cost ,we will return the sample cost when you place an official order.(this is would be negotation of each other)

If the buyer request the custom logo sample ,samples cost will be charged,both of us will share the sample cost equally.

7.How to ship the goods to buyer?

We proposal ship them by courier if small order ,example the total weight of the goods less than 45kgs

The medium order or urgently order by air ,example the total weight of the goods from 45 kgs to 300kgs

The large order we can ship them by ocean freight ,railway...

We will give you the best suggestion for the transportation way according to the current condition and then the client give us the final decision.

8.What’s the payment method?

For the small amount such as sample cost we accept PayPal,Western Union,Money Gram

For the bulk order and large amount we accept the T/T and LC at sight.